Terms of Service — Rotily

Fresh Rotis Delivered Daily

Effective date: July 3, 2026 Provider: ZenTech Innovations LLC ("we," "us," "our") Service: the Rotily roti ordering and delivery service, including the mobile app and website ("the Service"). Contact: support@rotily.com

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract.
• You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account.
• You may delete your account at any time from within the app.

2. The Service; orders

• We prepare and deliver roti products within our serviced areas. Availability, delivery windows, and serviced ZIP codes may change.
• When you place an order, you make an offer to purchase. We may accept or decline any order at our discretion (for example, if you are outside our delivery area, an item is unavailable, or we suspect fraud or misuse).
• You are responsible for providing an accurate delivery address and for ensuring someone can receive the delivery, or that the delivery location is accessible, at the scheduled time.

3. Pricing and payment

• Prices, fees, applicable taxes, and any delivery charges are shown in the app before you confirm. Prices may change over time.
• Payment is processed through our payment processor (Stripe). By placing an order you authorize the charge for that order. Each order is placed and paid for individually — we do not set up automatic recurring charges.
• Bulk/tiered pricing: where bulk or tiered pricing applies, the price charged is the price displayed at the time of the order, as calculated by our system.

4. Cancellations and refunds

• Cancellations. You may cancel an order for a full refund at any time up to 11:59 PM (local time) on the day before the scheduled delivery date. Once the delivery day begins, the order is final and non-refundable, as preparation has commenced.
• Refunds, where due, are issued to your original payment method and typically appear within 5–10 business days.
• Service failures. Notwithstanding the cancellation cutoff above, if an order is not delivered, or is delivered incorrect or damaged, you are entitled to a refund or redelivery at Rotily's discretion. Please contact support@rotily.com to report such issues within 48 hours of the scheduled delivery.

5. Food, allergens, and your responsibility ⚠️

• Our products are food items. We prepare food in a facility that also handles common allergens, including wheat/gluten and may include nuts, dairy, soy, and others. We cannot guarantee that any product is free from any particular allergen, and cannot guarantee an allergen-free environment.
• If you have a food allergy or dietary restriction, you order at your own discretion and risk. Do not rely on the Service if you have a severe allergy without confirming suitability for your needs.
• Nutritional, ingredient, and sourcing information, where provided, is for general informational purposes and may change.
• You are responsible for promptly refrigerating/handling and consuming perishable food in accordance with safe food-handling practices after delivery.

6. Acceptable use

You agree not to misuse the Service — including not committing fraud, not abusing promotions/coupons, not interfering with the Service's operation, and not using it for any unlawful purpose. We may suspend or terminate accounts that violate these Terms.

7. Intellectual property

The Service, including its content, branding ("Rotily"), and software, is owned by us or our licensors and is protected by law. You receive a limited, personal, non-transferable license to use the app for its intended purpose.

8. Disclaimers

• Except as expressly stated and to the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or that delivery times will always be met.

9. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the total amount you paid for the order(s) giving rise to the claim, and we are not liable for indirect, incidental, special, or consequential damages. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service or violation of these Terms.

11. Dispute resolution / governing law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be brought exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of those courts.

12. Changes to these Terms

We may update these Terms. We will post the updated version with a new effective date and, where appropriate, notify you. Continued use after changes means you accept the updated Terms.

13. Termination

We may suspend or terminate your access for violation of these Terms or for operational/legal reasons. You may stop using the Service and delete your account at any time.

14. Contact

Questions about these Terms: support@rotily.com · ZenTech Innovations LLC · [BUSINESS MAILING ADDRESS].

Last updated: July 3, 2026